Shipping policy

Shipping policy

Last updated: 21 October 2026 · Everenly (operated by MB Lapurify)

1. Free tracked shipping

Shipping is free on every order to the countries listed below. Every parcel is sent with tracking.

2. Where we ship

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of Europe: United Kingdom, Switzerland, Norway, Serbia.
Other: United States, Canada, Australia, New Zealand.

We currently do not ship to other countries.

3. Processing time

Orders are processed and handed to the carrier within 1–3 business days. During sales periods or holidays processing may take a little longer; we will email you if there is a delay.

4. Estimated delivery times

  • Europe & UK — 4–7 business days
  • United States & Canada — 5–9 business days
  • Australia & New Zealand — 8–14 business days

These are estimates, counted from dispatch. Delivery may occasionally take longer because of customs checks or carrier delays.

5. Tracking

When your order ships you receive a confirmation email with a tracking link. If you have not received it within 3 business days of ordering, contact us.

6. Customs and import fees

The destination country may charge import duties or taxes. These charges are set by local authorities and are paid by the recipient. We declare all shipments accurately and cannot mark orders as gifts.

7. Lost, delayed or damaged parcels

If your tracking has not updated for 10 business days, or the parcel has not arrived within the estimated time, email us with your order number and we will investigate with the carrier. If a parcel is lost or arrives damaged, we send a replacement or refund you. For consumers in the EU, the risk of loss or damage passes to you only when you or a person you name receive the parcel.

8. Wrong address

Please check your address at checkout. If you notice a mistake, email us immediately — we can change the address as long as the order has not shipped.

9. Contact

Everenly · MB Lapurify
Email: hello@everenly.com · We reply within 24 hours on business days.