Refund policy

Refund & return policy

Last updated: 25 September 2026 · Everenly (operated by MB Lapurify)

1. 60-day guarantee

A new routine needs time, so you can try your Everenly device for 60 days from the day it is delivered. If it is not right for you, you can return it within those 60 days and we refund the purchase price of the returned device(s).

2. Your statutory 14-day right of withdrawal

If you live in the EU, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving any reason. The 60-day guarantee is offered in addition to this right and does not limit it or any other statutory rights (including the 2-year legal guarantee for faulty goods). To withdraw, send us a clear statement by email (see Contact below). We refund all payments received from you, including the standard delivery cost, no later than 14 days after we receive your withdrawal; we may hold the refund until we have received the goods back or you have supplied proof of sending them. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to check their nature, characteristics and functioning.

3. How to return

Email us at hello@everenly.com with your order number and the item(s) you want to return.
We reply with the return address to use, which is the one nearest to you. Please do not send anything back before you receive it, as parcels sent to other addresses cannot be processed.
Please clean and dry the device and the silicone eye cup before sending them back, and include all parts (device, eye cup, cable, case).
Return shipping is paid by the customer. We recommend a tracked service and keeping the proof of postage.

4. Refunds

Once your return arrives, we check it and refund the purchase price to your original payment method within 14 days. Your bank or card provider may need a few extra days to show the credit.

5. Faulty or damaged items

If your device arrives damaged or stops working as it should, email us with your order number and a short description or photo. Faulty items are covered by our 2-year warranty and your statutory rights; in these cases we cover the return shipping and send a replacement or refund you.